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How Your qz222 Account Works and What We Ask

These terms set out what you agree to when you open and use your qz222 account — from how deposits clear through Touch 'n Go eWallet, Boost, or GrabPay to how we handle withdrawals and account access.

Account eligibility where local law permitsPayments via Touch 'n Go eWallet, Boost, GrabPayWithdrawal verification stepsAccount security obligationsGoverning rules for Malaysia
qz222 How Your qz222 Account Works and What We Ask
HOW WE OPERATE

Account Security and How We Handle Your Data

Our account security practices are designed to protect your wallet and your personal information at every step — from the moment you register to each time you request a withdrawal.

Identity Verification

We verify your identity before processing your first withdrawal. This step applies regardless of whether you deposited via Touch 'n Go eWallet, GrabPay, or FPX — no exceptions.

Data Retention

Account data is held for as long as your account remains active and for the period required by applicable record-keeping obligations. You may request details by contacting support.

Cookie and Session Use

We use session cookies to keep your login active and to remember your deposit method preference. You can manage cookie settings through your browser without affecting account access.

Requesting Changes

To update personal details, request data removal, or flag a term you disagree with, reach our support team via live chat or email. We aim to respond within one business day.

TERMS CONTACT

Reach Us About These Terms

Live Chat Chat with our support team directly from the account page. Available for questions about term changes, account restrictions, or payment verification steps.
Email Support Send detailed queries — including account verification requests or questions about a specific clause — to our support address listed in the account help section.
Account Help Centre Find answers on term updates, withdrawal holds, and account eligibility rules through the Help Centre, accessible from your logged-in account dashboard.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Malaysia. For anything not covered here, live chat is the fastest path to a straight answer.

Yes, these terms apply to all accounts registered on qz222. Access and eligibility depend on local law and are available only where local law permits in your location.

No. Each person may hold one account only. Duplicate accounts breach these terms and may result in account suspension and forfeiture of any pending wallet balance.

Any verified balance in your account wallet at the time of closure will be returned through your registered payment method — Touch 'n Go eWallet, Boost, or GrabPay — subject to identity checks.

We post an update notice on the site when terms change. Logging into your account after the posted date counts as acceptance of the updated version, so check the notice when prompted.

Contact our support team via live chat or email to raise a concern. You also have the option to close your account before accepting any updated terms that you do not agree with.

No. Whether you deposit via DuitNow, Maybank2u, Boost, or any other supported method, the same account terms apply. Payment method choice does not change your rights or obligations.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.